VALERI - (VA Loan Electronic Reporting Interface)
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If you have questions about your existing VA
loan, or are a veteran having difficulties paying a
non-VA loan, please contact your local Regional
Loan Center at: Phone:
877-827-3702
Starting on Monday, November 16th, 2009, please direct all technical and functional questions to your assigned technician or Regional Loan Center nearest the location of the property. Please refer to VA Regional Loan Centers Contact Information in the "Contact Information" section below. Please continue to refer to the Servicer Guide and FAQs for detailed instructions and answers to commonly asked questions. For more information on the new Helpdesk model, please refer to the Helpdesk Transition Memo and FAQs.
Servicer Reporting
Requirements *VA is updating the servicing
system interface specification (daily change file)
to include the transfer of custody date and the
redemption expiration date. This will mean
that servicers will no longer have to manually key
enter in the "transfer of custody" event on the
Servicer Web Portal (SWP) as this event will be
provided as part of the daily file. We will
phase in the implementation of these two new data
elements starting with the first group reporting
them as part of their daily file on February 1st,
2009. From that point forward, we will bring up new
servicers the first of every month. The last
date to comply with this reporting requirement will
be May 1st, 2009. We ask that you email the VALERI
helpdesk when you choose which group you choose.
Document Library for Servicers Live in VALERI
If you are inquiring about a new loan, please
contact the VA Loan Eligibility Center.
Toll free number: 1-888-244-6711
VA Regional Loan Centers
New changes are coming to the VALERI Helpdesk:
- 2008-02-01 Final Regulations - Posted 2/5/2008
- VA Servicer Guide - Posted 7/31/2009
- VALERI SWP Users Quick Reference Guide - Updated 6/4/2009
- Scheduling Reports Quick Reference Guide - Updated 6/4/2009
- Event Administration Guide (Event Administrators Only) - Posted 1/27/2009
- Bulk Upload Template Guide - Updated 11/24/2009
- 2009-05-01 SWP Bulk Upload Template - Updated 5/5/2009
- Claims Bulk Upload Guide - Updated 11/24/2009
- 2009-08-21 Claims Bulk Upload Template - Updated 9/17/2009
-
Allowable Modification Rate - GNMA Coupon Rate -
Updated 3/1/2010
- Allowable Attorney Fees - Posted 3/18/2008
- State Foreclosure Process and Statutory Bid Information - Posted 6/2/2008
- VALERI Fee Cost Schedule - Updated 8/20/2009
- VA 4600 Repurchase and Mobile Home Loan Information - Posted 2/19/2008
- Title Document Timeframes and Documents Required - Updated 2/2/2009
- Valid OJOO Codes - Posted 12/18/2008
- Claim Data Elements and Business Rules - Posted 12/30/2008
- Non-Claim Event Rules and Descriptions - Posted 12/30/2008
- Transfer of Custody Rejection Guide - Updated 11/24/2009
*If you transfer custody of a property to VA, you have 60 days from the date of the liquidation sale to submit title documents to VA. In some cases, due to redemption periods, confirmation hearings after sales, and/or delays in recorders' offices, other timeframes after the sale will apply for submission of title documents. Click on Title Document Timeframes to view these other timeframes.
Circulars
- Circular 26-10-2 - VA Making Home Affordable Program -January 8, 2010
- Circular 26-09-17 - Change 1 - Interim Process for Pre-Approval of Loan Modifications on Current Loans - January 11, 2010
- Circular 26-09-17 - Interim Process for Pre-approval of Loan Modifications on Current Loans - October 1, 2009
- Circular 26-09-15 - Processing Requests for Execution of Quitclaim Deeds - September 8, 2009
- Circular 26-09-13 Change 1 - Centralization of LAPP and SAPP Programs- August 28, 2009
- Circular 26-09-13 - Centralization of LAPP and SAPP Programs- August 24, 2009
- Circular 26-09-12 - Property Preservation Requirements and Fees - August 13, 2009
- Circular 26-09-11 - Market Conditions Addendum to VA Appraisal - Preparation Fee - July 7, 2009
- Circular 26-09-7 - Reporting Paid-In-Full Loans - May 1, 2009
- Circular 26-09-5 - VA Appraisal Requirements on Foreclosed Properties -March 31, 2009
- Circular 26-09-4 - Market Conditions Addendum to VA Appraisal - March 27, 2009
- Circular 26-08-10 Change 1 - New VA Property Management Contractor - November 7, 2008
- Circular 26-08-13 - Access to Vacant Properties for Liquidation Appraisals - August 7, 2008
- Circular 26-08-10 - New VA Property Management Contractor - July 22, 2008
- Circular 26-08-8 - Loan Modifications Under VALERI - June 10, 2008
- Circular 26-08-7 Change 1 - Allowable Attorney Fees and Outsourcing - June 18, 2008
- Circular 26-08-7 - Allowable Attorney Fees and Outsourcing - May 1, 2008
- Circular 26-08-3 - Processing Transfers of Ownership Under VALERI - February 7, 2008
- Circular 26-08-1 - Allowable Attorney Fees, Claim Time Limits, and New Liquidation Appraisal Review Authority - February 5, 2008
Servicers Joining VALERI After 11/2008
- Servicer Implementation Guide - Updated 11/24/2009
- Servicer Questionnaire (Complete ASAP) - Updated 11/24/2009
- Template for VALERI User List - Posted 6/27/2008
- Template for VALERI Business Area POC - Posted 6/30/2008
- Instructions for Servicers Who Only Use SWP to Report Events - Updated 11/24/2009
- Data Quality File Example - Posted 9/22/2008
- Secure FTP Request Form - Updated 7/31/2009
- VALERI Beta Test Plan - Posted 6/27/2008
- SWP Users Initialization File - Posted 9/25/2008
- Application for a Servicer ID - Posted 8/19/2008
Contact Information
- Title Document Submission Instructions - Updated 6/8/2009
- ALAC Remittance Address for Bills of Collection - Posted 2/19/2008
- Bill of Collection Notice - Posted 6/26/2008
- VA Regional Loan Centers Contact Information - Updated 11/24/2009
Frequently Asked Questions
- VA HAMP Frequently Asked Questions (FAQs) - Posted 1/27/2010
- VALERI Frequently Asked Questions (FAQs) - Updated 11/24/2009